Replacement Card


Your replacement or upgraded card will be sent to you within 14 working days where possible. Please note if you are applying for an upgrade before you reach your milestone birthday, 18, 21 or 25 we cannot post your card until the day of birthday or the nearest working day after it should it fall on a weekend.

  • If the photograph we have of you is over 6 months old, then you will need to send us 2 new photographs of you by post separately with a covering letter.
  • If your address and /or contact details have changed since the original card was issued to you then again you must make this clear and advise the new AND the original address in your contact with us.